1. Introductory Provisions
These Terms and Conditions govern the mutual rights and obligations between the operator of the e-shop and the customer when purchasing products and services through the RaYama website available at:
The operator of the e-shop is:
Radek Krejník
Company ID No.: 46676317
Registered office / address: Dukelská 1293, Třeboň
E-mail: moto@rayama.cz
These Terms and Conditions apply to the sale of digital products, services, subscriptions, licences and physical goods offered through the e-shop.
2. Definition of Products and Services
The operator offers in particular:
digital services and functions of the RaYama system,
access to Premium features,
digital content, such as GPX routes, roadbooks or related data files,
services related to route planning, navigation and roadbooks,
physical goods, such as PET bottle holders or other accessories.
Digital products and services are generally made available electronically after the order has been completed and the price has been paid.
Physical goods are delivered via a carrier or by another method specified in the order.
3. User Account
Some products and services may only be available after logging into a user account.
The customer is obliged to provide true and up-to-date information during registration and when placing an order. The customer is responsible for protecting their login details and must not provide them to third parties.
The operator may restrict or cancel a user account if the customer violates these Terms and Conditions, misuses the services or acts in a way that may harm the operator, other users or the technical infrastructure of the service.
4. Order and Conclusion of the Contract
All presentation of products and services in the e-shop is for informational purposes. The contract between the operator and the customer is concluded when the order is confirmed by the e-shop.
Before submitting the order, the customer has the opportunity to check and correct the entered data.
By submitting the order, the customer confirms that they have read these Terms and Conditions and agree to them.
5. Price and Payment Terms
The prices of products and services are listed in the e-shop. The price is always displayed for the specific product or service.
Payment is made using the methods offered during the order process, in particular by online payment, bank transfer or another available payment method.
Digital products, services and Premium features are generally activated only after the payment has been credited or after a successful online payment has been confirmed.
6. Delivery of Digital Content and Services
Digital content and services are made available to the customer electronically, in particular through the user account, application, e-mail or another technical method according to the nature of the product.
For digital content and services, performance may begin immediately after the order has been completed and the price has been paid. If the customer gives consent in the order to the commencement of performance before the expiry of the withdrawal period, the customer acknowledges that, in the case of fully provided digital content or service, they may lose the right to withdraw from the contract to the extent provided by applicable law.
The customer may not further distribute, copy, sell, transfer or make digital content available to third parties unless they have the express consent of the operator.
7. Delivery of Physical Goods
Physical goods are delivered to the address provided by the customer in the order.
The delivery time depends on the availability of the goods, the chosen delivery method and the possibilities of the carrier.
Upon receipt of the goods, the customer is obliged to check that the packaging is not damaged. In the event of obvious damage to the shipment, we recommend drawing up a damage report with the carrier or refusing to accept the shipment.
8. Withdrawal from the Contract for Physical Goods
A customer who is a consumer has the right to withdraw from the contract for physical goods within 14 days of receiving the goods, unless otherwise provided by applicable law.
To withdraw from the contract, the customer may use the electronic function available in their user account under:
My Account → Orders → Withdraw from the Contract
This function is available for orders that contain physical goods and meet the conditions for withdrawal.
In the form, the customer selects the goods to which the withdrawal applies, enters the bank account number for the refund and submits the request. After submitting the request, the customer will receive confirmation at the e-mail address specified in the order.
The customer is obliged to send the returned goods back to the operator without undue delay. The address for returning goods is:
Radek Krejník, Dukelská 1293, 379 01 Třeboň, Czech Republic
The goods must be returned undamaged, complete and in suitable packaging so that they are not damaged during transport.
The costs of returning the goods are borne by the customer, unless otherwise stated in a specific case.
9. Refunds
In the event of a valid withdrawal from the contract, the operator will refund the customer the received funds in accordance with applicable law.
The operator may postpone the refund until the returned goods have been received.
The funds will be refunded using the same payment method by which they were received, unless the operator and the customer agree otherwise. If the customer provides a bank account number for the refund, the funds may be refunded by bank transfer.
10. Withdrawal from the Contract for Digital Content and Services
For digital content, services, licences, Premium subscriptions, GPX routes, roadbooks and other electronically provided products, performance may begin immediately after the order has been paid.
If the customer expressly agrees to the commencement of performance before the expiry of the withdrawal period and acknowledges that this may result in the loss of the right to withdraw from the contract, it may not be possible to subsequently withdraw from the contract to the extent of the digital content or service already provided.
This does not affect the customer’s right to make a complaint regarding defective digital content or a defective service.
11. Complaints
The customer has the right to make a complaint regarding defective goods, digital content or services in accordance with applicable law.
The customer may submit a complaint by e-mail to:
In the complaint, the customer should state:
the order number,
a description of the defect,
contact details,
and, if applicable, photographs or other materials proving the defect.
The operator will handle the complaint without undue delay and will inform the customer of the outcome.
12. Limitation of Liability for Navigation and Planning Functions
The RaYama system, route planner, GPX navigation, roadbooks and related services serve as auxiliary tools for planning and navigation.
The customer acknowledges that routes, navigation instructions, roadbooks, map data and other information may contain inaccuracies, may be outdated or may not correspond to current traffic, legal, terrain, safety or weather conditions.
The customer is always obliged to comply with applicable laws, traffic signs, the current situation in the field, their own abilities and the technical condition of the vehicle.
The operator is not liable for damage caused by improper use of the service, failure to comply with traffic regulations, riding in prohibited or dangerous sections, or for damage caused by the customer’s own decisions while riding.
13. Availability of Services
The operator endeavours to ensure the highest possible availability of digital services. However, the customer acknowledges that the services may be temporarily unavailable due to maintenance, technical problems, server outages, updates, third-party interventions or force majeure.
The operator is not liable for temporary unavailability of the service if it was caused by circumstances that the operator could not reasonably influence.
14. Personal Data Protection
The processing of personal data is governed by a separate document:
Privacy Policy
This document is available on the operator’s website.
15. Alternative Dispute Resolution
In the event of a consumer dispute, the customer has the right to contact the Czech Trade Inspection Authority as the body responsible for alternative dispute resolution for consumer disputes.
Czech Trade Inspection Authority
Štěpánská 567/15
120 00 Prague 2
Czech Republic
Website: www.coi.cz
16. Final Provisions
These Terms and Conditions are valid and effective from:
1 January 2026
The operator reserves the right to amend these Terms and Conditions. The Terms and Conditions valid at the time the order was placed are always decisive for the customer.
Legal relations not regulated by these Terms and Conditions are governed by the laws of the Czech Republic.
In the event of any discrepancy between the Czech and English versions, the Czech version shall prevail.